Why Do Our Customers Stay with Us?

When it comes to customer satisfaction, renewals say a lot. Year after year, THIE consistently retains virtually all its customers whose policies are up for renewal. In fact, THIE consistently achieves renewal ratios in the high 90s, compared to an industry standard of only 85%. Client testimonials tell the rest of the story.

  • TORCH is proud to offer THIE coverage options through the TORCH Insurance Program for all rural and community hospitals. Our members need access to quality insurance at a reasonable premium, and through our mutual relationship with THIE, many TORCH hospitals have been able to do just that, thereby sustaining both of these vital organizations.

    David PearsonDavid Pearson, FACHE President/CEO
    Texas Organization of Rural & Community Hospital
  • When you talk to the staff at THIE, you can tell they are committed to providing exceptional customer service. It’s been a pleasure to work with them and I would highly recommend THIE to other hospitals.

    Dianne YeagerDianne Yeager CEO
    Crane Memorial Hospital
  • It continues to be our privilege and pleasure to work with the entire staff at THIE. It is reassuring to see a company that still holds high the values that were once more common in our industry. THIE’s commitment to sound business practice and fair dealing is a breath of fresh air.

    Bob BastianBob Bastian Vice President
    Stephans Bastian & Cartwright LP
  • The Hot Topics Workshop is a great tool that we use to keep our hospital leadership informed about health care issues, legislative updates, legal topics, quality and safety impacts, and more. The two-day event also is a great way to network with others and share best practices.

    David LeeDavid Lee CEO
    Kaiser Memorial Hospital, Kenedy
  • We have partnered with THIE for close to 40 years. As an owner of THIE, we find great value in the profits that are returned to the hospital year-after-year.

    Harris BrooksHarris W. Brooks CEO
    Palo Pinto General Hospital, Mineral Wells